Refund policy

Return and Refund Policy

Last updated: October 23, 2026

At VARELON, we want you to be happy with your purchase. If you experience any issues with your order, please contact us, and we will do our best to help.

1. Return Eligibility

You may request a return within 15days of receiving your order, provided that:

  • The item is unused and in its original condition.

  • The item is returned with its original packaging and accessories.

  • You provide proof of purchase or your order number.

Items that are damaged due to misuse or normal wear and tear may not qualify for a return.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include your order number and clear photos or videos showing the issue.

We will review your request and, where appropriate, offer a replacement or refund.

3. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been used. Personalized or custom-made items may also be excluded unless they arrive damaged, defective, or incorrect, subject to applicable law.

4. How to Request a Return

To request a return, contact our customer support team with:

  • Your order number

  • The reason for the return

  • Photos or videos, if the item is damaged or incorrect

Please wait for return instructions before sending any item back. Returns sent without prior approval may not be accepted.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund is approved.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider and bank.

Original shipping fees and return shipping costs may be non-refundable, except where required by applicable law or where the return is due to our error.

6. Exchanges

If you need a different item or receive an incorrect or defective product, contact us. Exchanges are subject to product availability and our review of your request.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

8. Contact Us

For return and refund questions, please contact:

Store: VARELON
Website: https://varelon.shop
Email: sakhankhemreach@varelon.shop

Thank you for shopping with VARELON.

We appreciate your trust in our brand.